RestoSync Terms of Service

1. Acceptance of These Terms

These Terms of Service (the "Terms") govern your access to and use of RestoSync, a restaurant-management platform provided by ByteRiver ("ByteRiver", "we", "us", or "our"). "RestoSync", "we", and "the Service" refer to the RestoSync desktop point-of-sale application, the native RestoSync staff, Driver, and RestoSync Food apps, the associated cloud services, and the byteriver.tech websites, together.

By creating an account, installing the software, or otherwise using the Service, you agree to these Terms on behalf of yourself and the restaurant or business you represent ("you" or "the Restaurant"). If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a business, you represent that you are authorised to bind that business. These Terms, together with any plan-specific order details and our Privacy Policy, form the entire agreement between you and ByteRiver for the Service.

Effective date: [EFFECTIVE DATE]. Last updated: [DATE].

2. Description of the Service

RestoSync is an all-in-one, offline-first restaurant platform, sold as a subscription in plans. What your restaurant can use depends on the plan you are on; the current plans, their prices and exactly what each one includes are published on our pricing page and in the app.

Every plan includes:

• Point of sale: billing, kitchen order tickets (KOT), counter and takeaway, and a kitchen display system (KDS)
• Tables and floor management, and live order tracking
• Menu management, and customer records
• Day-sheet reporting
• Live synchronisation across the devices your plan allows
• A listing on the RestoSync Food consumer marketplace, at 0% commission

Higher plans additionally include inventory and supplier management, accounting and GST-oriented exports, analytics, your own website and QR guest ordering, own-delivery dispatch with the RestoSync Driver app, loyalty and CRM, cloud backup, TV signage, third-party integrations (including delivery-aggregator and Tally exports), and the AI copilot. Which of these apply to you is determined by your plan.

Each plan also carries limits — on the number of staff accounts, connected devices, tables and menu items. These limits are published with the plans. Additional staff seats may be purchased separately. Reaching a limit prevents you from creating more of that item; it never stops your restaurant from billing, printing, or serving customers with what you already have.

The Service is offline-first: core point-of-sale functions are designed to keep working without an internet connection and to synchronise when connectivity returns. Some features (cloud sync, marketplace, AI, notifications, and third-party integrations) require an active internet connection.

We may add, change, or remove features over time. We aim to give reasonable notice of material changes that reduce core functionality of the Service, and we will not remove a feature from the plan you are currently paying for during the term you have paid for.

3. Accounts and Eligibility

To use most features you must create an account and keep your details accurate and up to date. You are responsible for all activity that occurs under your account and for keeping your credentials, devices, and staff logins secure.

You must be of legal age to form a binding contract and be operating, or authorised to act for, a legitimate food or hospitality business. You are responsible for setting up and managing the accounts and permission levels of your own staff within the Service, and for ensuring their use complies with these Terms.

You are responsible for the accuracy of the data you enter — including menus, prices, tax settings, allergen information, and inventory — and for maintaining the licences and registrations your business needs to operate (for example, food-safety and FSSAI registration, GST registration, and any local trade or delivery permits).

Notify us promptly at aby.jacob@byteriver.tech if you believe your account has been compromised.

4. Pricing and Billing

RestoSync is sold as a subscription. You choose a plan and a billing interval (monthly or annual), and you pay for that plan in advance for each billing period. Current prices are published on our pricing page; all prices are exclusive of applicable taxes (such as GST), which are added where required.

Free trial:

• New restaurants receive a 14-day free trial. No card or payment details are required to start it, and nothing is charged at any point during it.
• At the end of the trial, nothing is charged and no plan begins automatically. If you have not chosen a plan, cloud synchronisation stops until you do. Your data is not deleted.
• One trial per business.

How you are billed:

• We do not store your card and we never charge you automatically. Each billing period we issue an invoice, and you pay it yourself from your owner dashboard.
• If you buy a plan while a trial is still running, your paid period begins when the trial ends — you do not lose the free days you have left.
• Each invoice states the plan, the exact period it covers, its line items, and the amount. It is due 7 days after it is issued.
• Additional staff seats are charged per seat per billing period, at the rate published with the plans. Adding a seat mid-period takes effect immediately and is first charged on your next invoice.

Changing your plan:

• Changes to your plan or billing interval take effect at the end of the period you have already paid for. You keep what you paid for until then, and nothing is charged on the day you request the change.
• Reducing the number of staff seats also takes effect at the end of the period you paid for.

Price changes:

• We may change our prices. The price you are paying is fixed for the term you have already paid for and will not change during it.
• We will give at least 30 days' notice of a price change before it applies to you, so that you can cancel before it takes effect if you do not accept it.

Non-payment:

• If an invoice is not paid by its due date, you have a further 7 days during which nothing changes.
• After that, cloud synchronisation for your account stops. Your point-of-sale software continues to work offline — it keeps billing, printing and taking orders — but cloud sync, QR guest ordering, online orders and the connected apps pause until the outstanding amount is paid.
• Nothing is deleted, and your data remains yours and available for export throughout. Paying the outstanding amount restores access automatically; there is nothing to reactivate.

Disputes:

• If you believe an invoice is incorrect, contact us before its due date and we will review it and correct any error, as described in our Refund Policy. Nothing in this section limits any non-waivable statutory rights you may have.

Payments may be processed by third-party payment providers, whose own terms apply to the payment transaction.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in line with these Terms. You must not:

• Use the Service to sell goods or services you are not legally permitted to sell, or to misrepresent your business, menu, pricing, or allergen information
• Violate any applicable law or regulation, including food-safety, tax, labour, consumer-protection, and data-protection laws
• Upload content that is unlawful, infringing, deceptive, or that you do not have the right to use
• Attempt to breach, probe, or circumvent the security of the Service, or access data that is not yours
• Reverse-engineer, decompile, or attempt to extract source code except to the extent this restriction is prohibited by law
• Resell, sublicense, or provide the Service to third parties as your own without our written agreement
• Interfere with, overload, or disrupt the Service or the servers and networks that support it, including by automated scraping or excessive API use
• Use the AI features to generate unlawful content, or rely on AI outputs as a substitute for professional, legal, tax, or food-safety judgement

AI features (including the daily brief, forecasting, menu engineering, and ask) are assistive and may be inaccurate or incomplete. They are not a source of truth and must not be relied on for compliance, financial, or safety-critical decisions without your own verification. Allergen data you enter or that AI suggests is a starting point only — you remain solely responsible for the accuracy of allergen and ingredient information you display to guests.

We may investigate suspected violations and suspend or terminate access for conduct that breaches this section or that we reasonably believe harms the Service, us, or other users.

6. RestoSync Food Marketplace and Own-Delivery

RestoSync Food is a consumer marketplace through which guests can discover your restaurant and place orders. For orders placed for your own restaurant through RestoSync Food, ByteRiver charges 0% commission on those orders. This does not necessarily apply to orders you receive through third-party aggregators (such as Zomato or Swiggy), which set their own commissions and terms.

Your role as merchant: For orders you receive through RestoSync Food and for your own delivery, you are the seller and merchant of record. You are solely responsible for:

• The food and goods you sell, including quality, safety, hygiene, preparation, packaging, and accurate descriptions, pricing, taxes, and allergen information
• Holding and maintaining all licences and registrations required to prepare and sell food and to operate delivery in your area
• Fulfilling orders you accept, and handling guest queries, cancellations, and complaints for those orders
• Collecting and remitting the correct taxes on your sales

Own-delivery: If you use RestoSync own-delivery dispatch, GPS, and cash-on-delivery (COD) features, you are responsible for your delivery personnel, their conduct, employment or engagement status, insurance, vehicle roadworthiness and licensing, and for the safe and lawful handling of cash and goods. ByteRiver provides the dispatch and tracking tools; it does not employ your drivers, operate the delivery, or act as a delivery carrier.

Customer data: Where the law and these Terms allow, you retain the customer data generated by your own orders on RestoSync Food, and we do not withhold it from you. You must handle that data lawfully, including obtaining any required consents and honouring guests' privacy rights. Our handling of data is described in our Privacy Policy.

Role of ByteRiver: We provide the software platform and marketplace listing; we are not a party to the sale of food between you and your guests, do not prepare or inspect food, and do not guarantee any level of orders, sales, or marketplace visibility. Payment collection for marketplace orders, where offered, may be handled by third-party payment providers under their terms.

7. Intellectual Property

The Service, including the RestoSync software, apps, websites, user interfaces, and the RestoSync and ByteRiver names and logos, and all related intellectual property, is owned by ByteRiver or its licensors and is protected by law. These Terms do not transfer any ownership to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Service for the internal operation of your business for as long as you use it. You may not copy, modify, distribute, sell, or lease any part of the Service except as expressly permitted.

Your content: You retain ownership of the data and content you put into the Service (such as your menus, photos, pricing, and customer and operational records) ("Your Content"). You grant ByteRiver a licence to host, process, transmit, back up, and display Your Content solely to operate and improve the Service, provide support, and deliver features you use (for example, showing your listing and menu on RestoSync Food). You are responsible for having the rights to Your Content and for its accuracy and legality.

Feedback you give us about the Service may be used by us without restriction or obligation to you.

8. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or fully secure, that synchronisation will be instantaneous, or that AI outputs, forecasts, or analytics will be accurate or complete.

You are responsible for maintaining your own operational controls, including verifying bills, taxes, inventory, and allergen information, and for keeping records as your business and the law require. Offline-first design reduces but does not eliminate the risk of data loss; you are responsible for using available backup and sync features.

To the maximum extent permitted by law, ByteRiver and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business, arising out of or relating to the Service, even if advised of the possibility. To the maximum extent permitted by law, ByteRiver's total aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the amounts you paid to ByteRiver for the Service during that period.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including any non-waivable statutory consumer rights.

9. Termination

You may cancel your subscription at any time from your owner dashboard. Cancellation takes effect at the end of the billing period you have already paid for: you keep full access until then, nothing further is charged, and no part-period refund is due (see our Refund Policy). You may reverse a cancellation at any time before it takes effect.

We may suspend or terminate your access if you materially breach these Terms, fail to pay an invoice by the end of the grace period described in Section 4, use the Service unlawfully, or create risk or possible legal exposure for us or other users. Where practical and appropriate, we will give notice and an opportunity to cure.

After your subscription ends, your data is retained and available to you for export for at least 90 days. After that period we may delete it in the ordinary course, subject to any legal retention requirements and our Privacy Policy. You remain responsible for amounts invoiced before termination. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will survive.

10. Changes to These Terms

We may update these Terms from time to time — for example, to reflect new features, legal requirements, or changes to our plans. When we make material changes, we will take reasonable steps to notify you, such as posting the updated Terms with a new effective date or notifying you in the app or by email.

Changes take effect on the date stated. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree to a change, you should stop using the Service, as described in Section 9.

11. Governing Law and Disputes

These Terms are governed by the laws of [GOVERNING-LAW JURISDICTION], without regard to conflict-of-laws rules. The courts located in [GOVERNING-LAW JURISDICTION] will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any mandatory rights you have to bring proceedings in your local courts under applicable law.

[The parties may agree to first attempt to resolve disputes informally by contacting us, and may include an arbitration or other dispute-resolution mechanism here if desired — to be confirmed with legal counsel.]

Nothing in this section deprives you of the protection of any mandatory consumer-protection laws of your place of residence or operation.

12. Contact

RestoSync is provided by ByteRiver.

• Website: byteriver.tech
• Email: aby.jacob@byteriver.tech

For questions about these Terms, your account, billing, or to report a concern, contact us at the email above. [Add ByteRiver's registered legal entity name and address here once confirmed.]