RestoSync Billing & Refund Policy

Overview and scope

This policy explains what you are charged for, when you can get money back, and what happens when you cancel. It applies to the subscription fees a restaurant pays ByteRiver for RestoSync.

It does NOT apply to money your own customers pay you for food and orders. Refunds to your guests are between you and them, settled through your own point of sale and your own payment provider.

The 14-day trial — nothing to refund, because nothing is charged

Every new restaurant gets 14 days free. No card or payment details are taken, and no amount is charged at any point during the trial.

At the end of the trial nothing is charged and no plan starts automatically. If you have not chosen a plan by then, cloud synchronisation stops until you do — and none of your data is deleted. There is nothing to cancel and nothing to refund, because you have never paid anything.

What you pay for, and when

You choose a plan and a billing interval, and you pay for each billing period in advance. Prices are published on our pricing page and exclude applicable taxes such as GST.

• We do not store your card and we never charge you automatically. Each period we issue an invoice and you pay it yourself.
• Each invoice names the plan, the exact period it covers, and its line items.
• Additional staff seats are charged per seat per billing period.
• If you buy a plan during a trial, the paid period starts when the trial ends, so you keep the free days you have left.

Cancelling — you keep what you paid for

You can cancel at any time from your owner dashboard.

• Cancellation takes effect at the END of the billing period you have already paid for. You keep full access until then and nothing further is charged.
• Because you keep the service you paid for, a part-period refund is not given for the remainder of a cancelled period. On an annual plan, cancelling part-way through the year ends the plan at the end of that year.
• You can reverse a cancellation any time before it takes effect.
• Nothing is deleted when a subscription ends, and you can export your data. See our Terms for how long data is retained.

When we do refund

We refund in full, promptly, in these cases:

• We charged you twice for the same period.
• We charged you after you had already cancelled.
• We charged you the wrong amount — for example a plan or seat count you did not choose, or a price you were not notified of.
• A payment was taken but the plan it paid for was never activated on your account.

Tell us within 7 days of the charge appearing and we will investigate and correct it. If the error is ours you get the money back — we do not offer credit instead of a refund unless you ask for it.

Nothing here limits any non-waivable statutory rights you may have.

What this policy does not cover

• Money your own customers paid you. Guest refunds are between you and your guest.
• A period you used. If your restaurant was open and syncing, that period was supplied.
• A change of mind after the 14-day trial. The trial exists precisely so you can decide before paying anything.
• Payment-provider fees or currency conversion charged by your bank.
• Loss of business, profits or data arising from a failure to pay an invoice, where the consequences were disclosed to you in advance (see the Terms).

How to raise a billing question

Email us at aby.jacob@byteriver.tech with:

• The restaurant / business name on the account.
• The statement date (or dates) you are asking about.
• The email or account the business is registered to.
• A short note on what looks wrong and what you would like us to check.

We aim to acknowledge within 2 business days and to confirm the outcome shortly after we have verified the sales data. If something on our side needs fixing, we will fix it and credit any overcharge.

How corrections are made

If we find an error, we correct it at the source: we re-issue or cancel the invoice, and refund to the original payment method. Where a tax invoice has already been issued, a credit note is issued alongside the refund.

Refunds are returned to the method you paid with. How long it takes to appear is your payment provider's and your bank's, and outside our control — typically 5 to 10 working days.

Chargebacks

If you believe you were billed in error, please contact us first at aby.jacob@byteriver.tech — because every statement is backed by your own sales data, most questions are resolved quickly and directly.

• Filing a bank or card chargeback before contacting us can delay resolution. While a chargeback is being investigated, we may pause the taking of new orders on the affected account until it is resolved.
• We keep records of statements, payments, and account activity and may share them with the payment provider to respond to a disputed charge.
• We honour legitimate disputes. We also reserve the right to contest chargebacks that appear to be raised in place of contacting us about a genuine billing question.

Changes to this policy

We may update this policy from time to time — for example, if the way we calculate or present the revenue share changes. When we do, we will post the updated version and change the effective date.

Changes apply to statements issued on or after the new effective date. A billing question about a specific statement is handled under the version of this policy that was in effect when that statement was issued.

Questions about this policy or a specific statement: aby.jacob@byteriver.tech. RestoSync is a product of ByteRiver — byteriver.tech.